General FAQ's

At this time I do not take custom orders, however If there is a particular design you would like to see in my shop, please get in touch and I will do my best to make it happen.

Yes! All stencils are made with 7.5 mil food grade plastic made in the USA and are washable and reusable.

Sure, why not! Stencils are made out of 7.5 mil mylar and will be strong enough for any of your crafts or home decor projects.

Rince stencil under warm water. Lay flat to dry on paper towel or a tea towel, pat dry. You may use dish soap if you like. Be careful not to bend your stencil.

Westcoast Stencils is happy to accept returns or exchanges on stencils and other products. All products must be in their original packaging and unused. The return postage is the purchasers responsibility. Westcoast Stencils is not responsible or obligated to pay for postage on products that the purchaser has changed their mind about or no longer wants to use due to their order arriving late. Westcoast Stencils will not pay for return postage on any orders that are delayed by Canada Post, USPS or any courier services.

If your products arrived damaged, please let me know asap and I will be happy to send you a replacement. I may require a photo for proof of damage. If there are any mistakes that is the fault of Westcoast Stencils, the postage will be covered.

If you have any concerns about your order, please contact us at gabeatwestcoast@gmail.com.

Shipping

US CUSTOMERS: All US and International orders only come with tracking from now on and ship with USPS via Chit Chat. Expedited postage arrival dates are not guaranteed at this time.

CANADIAN and INTERNATIONAL CUSTOMERS: Orders come with tracking and are delivered by Canada Post. If you are only wanting to purchase stencils you can order with standard shipping from my Etsy shop WestcoastStencils. https://www.etsy.com/ca/shop/WestcoastStencils

INTERNATIONAL CUSTOMERS: Orders come with tracking via Canada Post. 

PLEASE NOTE: I am always searching for better and cheaper shipping options. I want to provide the best options for my customers. Postal fees may change on an ongoing bases.

Please allow 3-5 working days to process your order. Processing time does not include weekends or holidays and does not include delivery time.

Estimated shipping time for Canada is 4-7 business days. Estimated shipping time for the US is 6-10 business days. Estimated shipping time for Europe and other international orders is 7-14 business days. Customs may slow down the delivery arrival time.

During this Covid time, delivery times are significantly delayed.

Stencils will be mailed by Canada Post standard mail, which does not include a tracking number or insurance. If you would like a tracking number and insurance, please select an expedited shipping option when you check out.

Customs or import charges may be applied to International and US orders when the shipment reaches its destination. Any extra charges are the responsibility of the customer and vary from country to country.

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