new flat rate shipping rates • Current processing time: 3-5 business days  •  Automatic Free Expedited Shipping when you purchase $100+cad

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General FAQ's

At this time I do not take custom orders, however If there is a particular design you would like to see in my shop, please get in touch and I will do my best to make it happen.

Yes! All stencils are made with 7.5 mil food grade plastic made in the USA and are washable and reusable.

Sure, why not! Stencils are made out of 7.5 mil mylar and will be strong enough for any of your crafts or home decor projects.

Rince stencil under warm water. Lay flat to dry on paper towel or a tea towel, pat dry. You may use dish soap if you like. Be careful not to bend your stencil.

Westcoast Stencils is happy to accept returns or exchanges on stencils and other products. All products must be in their original packaging and unused. The return postage is the purchasers responsibility. Westcoast Stencils is not responsible or obligated to pay for postage on products that the purchaser has changed their mind about or no longer wants to use due to their order arriving late. Westcoast Stencils will not pay for return postage on any orders that are delayed by Canada Post, USPS or any courier services.

If your products arrived damaged, please let me know asap and I will be happy to send you a replacement. I may require a photo for proof of damage. If there are any mistakes that is the fault of Westcoast Stencils, the postage will be covered.

If you have any concerns about your order, please contact us at gabeatwestcoast@gmail.com.

Currently you can purchase SVG files from my Etsy shop WescoastStencilsSVG.

I am planning on adding SVG files of stencil designs in the future, but it will take time to add all the designs. I will add the files as holidays and occasions come up.

Come back to check frequently.

Shipping

All shipping is via Canada Post, UPS or Purolator.

Within Canada FLAT RATE EXPEDITED SHIPPING is $16.50

FREE EXPEDITED SHIPPING when you spend $100+ CAD (excluding digital downloads.) If you need your order rushed, please message Gabe to pay for express or priority shipping.

Expedited postage arrival dates are not guaranteed at this time due to the Covid.

*Standard letter mail postage is available in my Etsy Shop WestcoastStencils. If there is a specific stencil you are wanting to purchase that you don't see on Etsy, please message Gabe via Etsy so the listing can be updated.

https://www.etsy.com/ca/shop/WestcoastStencils?ref=seller-platform-mcnav

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US CUSTOMERS: Expedited postage, Express and Priority are the only rates available. All shipping comes with tracking.

Free shipping after $100cnd.

Expedited postage arrival dates are not guaranteed at this time due to the Covid.

*USA Small Packet postage is available in my Etsy Shop WestcoastStencils. If there is a specific stencil you are wanting to purchase that you don't see on Etsy, please message Gabe via Etsy so the listing can be updated.

https://www.etsy.com/ca/shop/WestcoastStencils?ref=seller-platform-mcnav

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INTERNATIONAL CUSTOMERS: International orders now only ship as a tracked package with Canada Post. I've had to do many refunds due to orders taking so long to arrive. I'm hoping tracked packages will arrive in a reasonable amount of time.

** NO LONGER SHIPPING TO GERMANY due to the new packaging law.

CUSTOMS AND IMPORT CHARGES may be applied to International and US orders when the shipment reaches its destination. Any extra charges are the responsibility of the customer and vary from country to country.

PLEASE NOTE: I am always searching for better and cheaper shipping options. I want to provide the best options for my customers. Postal fees may change on an ongoing bases.

Please allow 2-4 working days to process your order. Processing time does not include weekends or holidays and does not include delivery time.

Estimated shipping time for Canada is 4-10 business days.

Estimated shipping time for the US is 6-10 business days, but can take as long as 15 days.

Estimated shipping time for Europe and other international orders is 7-15 business days. Customs may slow down the delivery arrival time.

• Arrival dates may still be delayed due to the Omicron variant due to staffing shortages.

Yes I do. I offer wholesale prices on Westcoast Stencils and Stencil Sleeves.

If you are interested in finding out more information about selling Westcoast Stencil products, please email Gabe at gabeatwestcoast@gmail.com.

Returns, Refunds, Exchanges

Westcoast Stencils is happy to accept returns or exchanges on stencils and other products. All products must be in their original packaging and unused. The return postage is the purchasers responsibility. Westcoast Stencils is not responsible or obligated to pay for postage on products that the purchaser has changed their mind about or no longer wants to use due to their order arriving late. Westcoast Stencils will not pay for return postage on any orders that are delayed by Canada Post, USPS or any courier services.

If your products arrived damaged, please let me know asap and I will be happy to send you a replacement. I may require a photo for proof of damage. If there are any mistakes that is the fault of Westcoast Stencils, the postage will be covered.

If you have any concerns about your order, please contact us at gabeatwestcoast@gmail.com.

Your refund must be approved first. Once your refund is approved, you will automatically be refunded on your original method of payment.

Postage for all returns and exchanges are the responsibility of the purchaser unless the mistake was by Westcoast Stencils or an item was damaged when shipped.

Lost Orders: Occasionaly (not too often) an order does not show up which is noones fault except for Canada Post. When tracking is not purchased there is no way to tell where an order is. Unfortunately Westcoast Stencils has been burned in the past. For this reason Wescoast Stencils has put in a NO REFUND POLICY in place on large orders that have no tracking. If you are living outside of North America and you're order did not show up, please email gabeatwestcoast@gmail.com to start a conversation about your lost order.

Wholesale

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