General FAQ's

At this time I do not take custom orders, however If there is a particular design you would like to see in my shop, please get in touch and I will do my best to make it happen.

Yes! All stencils are made with 7.5 mil food grade plastic made in the USA and are washable and reusable.

Sure, why not! Stencils are made out of 7.5 mil mylar and will be strong enough for any of your crafts or home decor projects.

Rince stencil under warm water. Lay flat to dry on paper towel or a tea towel, pat dry. You may use dish soap if you like. Be careful not to bend your stencil.

Westcoast Stencils is happy to accept returns or exchanges on stencils and other products. All products must be in their original packaging and unused. The return postage is the purchasers responsibility. Westcoast Stencils is not responsible or obligated to pay for postage on products that the purchaser has changed their mind about or no longer wants to use due to their order arriving late. Westcoast Stencils will not pay for return postage on any orders that are delayed by Canada Post, USPS or any courier services.

If your products arrived damaged, please let me know asap and I will be happy to send you a replacement. I may require a photo for proof of damage. If there are any mistakes that is the fault of Westcoast Stencils, the postage will be covered.

If you have any concerns about your order, please contact us at gabeatwestcoast@gmail.com.

Shipping

All shipping is via Canada Post.

FREE EXPEDITED SHIPPING when you spend $95 cnd or more (approx $75 usd.) Expedited shipping is with tracking, but it is the cheapest shipping option. If you need your order rushed you will have to dm me to pay for express or priority post.

US CUSTOMERS: The Small Packet USA Air option does NOT come with tracking. If you want tracking, you must choose a shipping option that has tracking.

Expedited postage arrival dates are not guaranteed at this time due to the Coronavirus.

CANADIAN CUSTOMERS: Orders come with tracking and are delivered by Canada Post. If you are only wanting to purchase stencils you can order with standard shipping from my Etsy shop, although there is not as much of a selection. WestcoastStencils. https://www.etsy.com/ca/shop/WestcoastStencils

INTERNATIONAL CUSTOMERS: International orders now only ship as a tracked package with Canada Post. I've had to do many refunds due to orders taking so long to arrive. I'm hoping tracked packages will arrive in a reasonable amount of time.

CUSTOMS AND IMPORT CHARGES may be applied to International and US orders when the shipment reaches its destination. Any extra charges are the responsibility of the customer and vary from country to country.

PLEASE NOTE: I am always searching for better and cheaper shipping options. I want to provide the best options for my customers. Postal fees may change on an ongoing bases.

Please allow 3-5 working days to process your order. Processing time does not include weekends or holidays and does not include delivery time.

Estimated shipping time for Canada is 4-10 business days.

Estimated shipping time for the US is 6-10 business days.

Estimated shipping time for Europe and other international orders is 7-15 business days. Customs may slow down the delivery arrival time.

• During this Covid time arrival dates are delayed. Canada Post and USPS are still showing significant delayed.

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